Summary
Due to the immediate digital delivery nature of all our products, all sales are final. However, if you experience any technical issue receiving your files, we will resolve it for you immediately — no questions asked.
All purchases on ScaleUp OS are for digital products that are delivered electronically and immediately upon payment confirmation. Because digital products cannot be "returned" once accessed or downloaded, all sales are final and we do not offer refunds except in the circumstances described in Section 2.
By completing your purchase, you acknowledge and agree to this policy.
If you experience any of the following technical issues, we will resolve it for you immediately at no cost:
In these cases, contact us at support@getscaleupos.com and we will send you a fresh download or issue a full refund within 24 hours.
Sales Strategies Explained Playbook — $9
Delivered instantly to your email as a secure PDF download link upon payment confirmation. Because you receive access immediately, this product is non-refundable once delivered, except for verified technical delivery failures.
Custom Sales Strategy — $29
This is a bespoke strategy document produced specifically for your business based on the 8-question intake form you complete at the time of purchase. Once your answers have been submitted and work has begun, this product is non-refundable. Delivery is within 24 hours of purchase. If you do not receive your strategy within 24 hours, contact us immediately.
We ask that you contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving any issue promptly. Unwarranted chargebacks may result in permanent restriction from purchasing future ScaleUp OS products.
For any issue with your order, please reach out and we will get back to you within a few hours:
support@getscaleupos.com
Mon–Fri, 9 am – 6 pm (GMT+1). We typically reply within 2–4 hours.
Or use the Contact page on this site.