Privacy Policy

1. Who We Are

ScaleUp OS ("we", "us", or "our") operates the website getscaleupos.com. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase or interact with our digital products.

2. Information We Collect

We collect only the information necessary to fulfil your order and communicate with you:

• Name and email address — provided at checkout, used to deliver your product and send order confirmations.
• Payment information — processed directly and securely by Stripe. We never see or store your full card number.
• Business questionnaire answers — if you purchase the $29 Custom Sales Strategy, the answers you submit are used solely to prepare your personalised strategy document.
• Basic usage data — standard server logs (IP address, browser type, pages visited) collected automatically for security and performance purposes.

3. How We Use Your Information

Your information is used exclusively to:

• Deliver the digital product(s) you purchased
• Send your order confirmation and download link by email
• Provide customer support if you contact us
• Comply with legal obligations and prevent fraud

4. We Never Sell Your Data

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes — ever. Your data is yours.

5. Third-Party Services

We use a small number of trusted third-party services to operate the site:

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• Google Sheets — internal order logging for fulfilment purposes only. Not shared externally.
• Meta Pixel — anonymous conversion tracking to measure ad performance. No personally identifiable information is transmitted.

6. Data Retention

Order records (name, email, purchased products) are retained for up to 7 years for accounting and tax compliance. You may request deletion of your personal data at any time by contacting us at support@getscaleupos.com — we will fulfil all legally permissible deletion requests within 30 days.

7. Cookies

We use only essential session cookies necessary for checkout to function correctly. We do not use tracking or advertising cookies beyond the anonymous Meta Pixel described above.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of any future marketing communications

To exercise any of these rights, email us at support@getscaleupos.com.

9. Security

All data is transmitted over HTTPS. Payment details are handled entirely by Stripe and never touch our servers. We take reasonable technical and organisational measures to protect your information against unauthorised access or disclosure.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be noted with a revised "Last updated" date at the top of this page. Continued use of the site after any update constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy? Use our contact form or email us directly at support@getscaleupos.com.